MotoSport Reviews

Reviewed tires of choice, tires were in stock so I ordered them. After placing my order they went out of stock. My order was delayed due to this reason. So I waited 2 weeks for stock arrival. Paid for 3 day shipping, by time they shipped to my door it was 2 weeks and 4 days. So even the initial 3 day shipping was late. 2 of the 3 customer service representatives assured my package was being shipped on the days I spoke with them, and unfortunately that didn't happen. This company is a crock of $#*!. I will never order from them again, I'll spend my money local and pay a few extra bucks. Lesson learned!

Easy navigating website, great product selection with competitive pricing, as well as free shipping at a low purchase limit. I have made several purchases from there over 8 years and always receive product quickly and never had to return anything.

I ordered parts on 11-29-2020. Frequently sent updates, saying shipping in 5-10 days. 12 weeks later I got them. I forgot what I ordered, it took so long.

My order was cancelled by Motosport for no reason! I called to ask why and they said I don't know! Motosport customer service made me fell like an idiot! I should have used Revzilla! Don't buy from Motosport!

I ordered a helmet that was in stock, it got back ordered 3 times on me. I switched helmets to another one in stock, it arrived 1 day before I needed it for my trip and it was the wrong color. I couldn't return it used so no helmet for my trip.

Sent the wrong face shield after I emailed them to make sure it fit. They refunded 1/2 of the money. Beware of this company

Ordered OEM KTM parts online, UPS never delivered package. Made claims with UPS but could only go as far as I’m not the shipper, informed MotoSport about it. That next step should be from the shipper. UPS did their own investigation and could not locate package. MotoSport Customer Service replied at first then ghosted me. To be fair my other purchases online did arrived and were good deal. Looked somewhere and found KTM world, ordered most of the lost parts and got it. My advise for OEM KTM parts, best to go to KTM world. Priced lower than MotoSport and with EXCELLENT customer service. Night and day difference.

Waited a month for a part that was supposed to ship in 3 days and after waiting weeks I was told two days before it was supposed to be available that it would be available two days from the time i received the update. Then they decided to take a vacation for 12 days with no update response etc. Then today was told it wouldn’t be available now for another three weeks. The person they call your personal account specialist offered nothing. Basically said they didn’t charge the card but they do put a hold on the amount. So they do charge your card and after telling this guy I was going to take my business elsewhere after spending thousands with them he told me good luck. Didn’t even try to salvage the relationship. So they are not customer friendly and are such a large company they will drop you like you never existed and will tell you “good luck”... like they are the only ones that have access to parts and I wouldn’t be able to obtain the part I needed. However i already have one bought that is in stock within minutes of finding out they could not get the part for weeks to come. Very disappointed after spending thousands with them!! Wouldn’t recommend dealing with them anymore.

First couple of transactions were relatively smooth, but when I ordered a gasket during the holiday season they used such a ghetto off-brand delivery service that it's a week overdue. I contacted them today and told them that the only way they'll keep my business is if they overnight me the part. Their barely literate chat agent kept regurgitating the company line, which is that they won't send out a replacement unless it's officially lost for a certain amount of time. So - not only are they crap on the shipping front, they don't really give a toss about keeping customers. I will not be using them again, and I strongly recommend you all stay away. Let's send a message that unless they step up their delivery system, we will not be buying from them.

lots of problem i encountered in moto sport..1stly they double charged me with an item i bought and 2nd delayed products 3rd customer service sucks and wont reply to ur concerns!!!

I've been a customer for 4 years and love the site, search features and selection of products... but the shipping has been terrible. I paid more for shipping (3 day shipping) and it's going to take 7-8 days still for items in stock - with claims to "Ship out next day". After calling and complaining they refunded me my shipping. I respect ATV's and Outdoor activites have boomed since COVID and Shipping with COVID has gotten out of hand... but then don't offer 2 & 3 day shipping. I'll except 5-7 days if that's the needed time - but don't charge people more to ship in the same time. And they have tracking - they should AUTO refund me if the package didn't get to me in 3 days... fair right?!

I'll be switching to Revzilla. Sad - I love Motosport, but today fast shipping is table stakes.

Thought we'd give them the benefit of the doubt after an additional charge was found on our credit card. We cancelled that card and tried ordering from them a month later with the SAME PROBLEM! Our credit card was hacked TWICE! DO NOT USE THEM!